Professional Services
Knowledge and Experience.
EnterpriseVision consultants have the knowledge and experience to help you deal with the complexities involved in deploying the latest communication technologies. You need a partner you can trust to provide strategic guidance during the planning process; to advise you on the best solutions that will help you meet your business needs now and into the future.
Our team of experts can help you establish a technology road map and strategic IT plan, and then deliver the personnel to design, deploy and support the technology, addressing all of your communication requirements through a single technology partner.
Design Services
Effective design is essential to reducing risk, delays, and the total cost of your project. Using our experience and knowledge of emerging communication technologies, our experts will design a solution that is resilient, scalable and flexible. Our designs will leverage existing investments while positioning you to integrate future technologies. Our solution architects can prepare Statements of Work and Purchase Agreements as a part of our design services to help your organization reach its technological goal.
Our system design philosophy is tailored to fulfill three goals: reliability, serviceability, and ease of use.
Reliability
Downtime causes more than lost productivity; it creates friction in user adoption and destroys return on investment. Therefore, we make product selection based on manufacturer reliability and support.
Serviceability
Serviceability- is our second most important design goal. We design and deploy our solutions to ensure minimum downtime due to routine maintenance and service calls.
Ease of use
Our third area of focus is developing an intuitive and seamless user experience. An electronic system is only useful to the extent that users know how to utilize its functionality. Through an iterative process guided by decades of user feedback, we have developed a frictionless approach to system operation.
Implementation Services
Our in-house project management team takes responsibility for the coordination of all vendors, service providers, technical resources, and logistical teams to deliver a seamless installation into your environment. Our standardized installation methodology allows us to perform consistent and quality installations throughout the country. We get it right the first time with minimal disruption to your business.
Managed Services
Enterprise Vision can provide a tailored managed service agreement to meet the needs of organizations of any size. In a fully managed scenario, Enterprise Vision resources take on day-to-day help desk, management and maintenance duties of your video conferencing needs. We will proactively monitor and manage your video endpoints/infrastructure and react to any alerts, taking the appropriate and necessary steps to ensure the availability of video conferencing facilities.
Typical components of a managed service include:
- Remote Infrastructure Management
- Endpoint Monitoring & Management and Maintenance
- End-User Help Desk
- Service Management & Reporting
- Adoption Services
In addition to a fully managed offering, Enterprise Vision also out-tasks certain elements of the video support model, offering off-hours support, specific location support, and coverage on certain equipment. We can augment or support your internal help desk to offer a complete coverage package to end-users as well. We have the resources to offer a custom package that suits your needs.
Strategic Staffing
Augment your staff for short term or long term projects with onsite personnel trained and certified by Enterprise Vision. These resources have the knowledge and skills to keep your operations running smoothly while you focus on your core business.
End User Training
We will provide a comprehensive training program to put your end users at ease with your new communications technology. Tailored to your needs, we use remote and onsite training to accomplish your goals and ensure usage and adoption.
